Contact Us
We are an online store serving customers in the United States. If you have a question about a keepsake, an order, or personalization, we would like to hear from you.
Send us a message
A contact form is being set up for this page. [FORM SETUP REQUIRED] Once it is live, messages sent through the form will reach us by email.
Our customer support email address is being confirmed and is not published yet. [CUSTOMER SUPPORT EMAIL REQUIRED]
Bulk and clinic enquiries
Ordering for a veterinary clinic, shelter, cremation service, or pet care business? Please see For Clinics & Bulk Orders and include your estimated quantity in your message.
What to include in your message
- Your order number, if your question is about an existing order
- The keepsake you are asking about
- Your pet’s name, if it relates to a personalization question
- As much detail as you can share, so we can answer in one reply
Service area
Online Store Serving Customers in the United States.
Response time
Messages are answered in the order they arrive. Our stated response time is being confirmed. [RESPONSE TIME TO CONFIRM]
A note about addresses
This website does not publish a business, warehouse, or mailing address. If an address is legally required for your order, it is provided privately through the relevant service rather than posted on a public page. [BUSINESS MAILING ADDRESS MAY BE LEGALLY REQUIRED — OWNER REVIEW]
Before you write to us
Our FAQ page answers the questions we are asked most often about personalization, timing, and shipping.
